STAY HOME SPECIAL: Free shipping within Ontario for online orders over $150. Click here for details!

Shipping, Delivery, and In-Store Pickup Info

COVID-19 UPDATE: JAN 14, 2021

Due to the STAY AT HOME order issued for Ontario, we are offering FREE shipping for online orders over $150 (placed on or after January 14th) for a limited time. This offer is valid for Ontario-based orders only.

Please note that orders placed prior to January 14th are not eligible for free shipping. All three TYPE locations continue to be open for curbside pickup of pre-paid items.

 

ORDERS PLACED OVER THE PHONE WILL BE AVAILABLE FOR SAME DAY CURBSIDE PICKUP 

Our current turn-around time for shipping and delivery is 7-10 business days

  • Our current turn-around time for in-store pickup is up to 3-4 business days (this applies to online orders only; orders placed over the phone are fulfilled immediately)
  • Pickup and shipping times are subject to change (because, pandemic)

 

GENERAL INFORMATION 

We offer flat-rate shipping within Canada and local delivery within downtown Toronto for online orders only. Free in-store pickup is available at all three TYPE locations. The options available to you are based on your location, and will appear under the "Delivery" drop-down menu at checkout. 

Please note:

We are working with a number of different carriers and shipping partners to provide the quickest and most economical delivery for your orders. Our methods and rates may change as we continue to adapt to changing circumstances. We ask for your patience and understanding; please know that we are doing our best while prioritizing the health and safety of our staff. 

 

When will I get my books?!

All orders are processed and shipped from our Secret Storage Facility in west Toronto. Orders are generally packed up and ready to ship within 48 hours of receiving your order, but please refer to the delivery methods below for specific information regarding processing and general shipping times. 

IN-STORE PICKUP

Online orders may be picked up at any of our locations, during regular business hours. Please select your preferred location in the Delivery menu upon checkout. You will be notified via email when your order is ready to be picked up. Please have your order number ready when you arrive. 

It takes up to 3-4 business days to have your order transferred from our Secret Storage Facility to your desired pickup location. Please wait until you have received a confirmation email before coming to pick up your order.

IMPORTANT: If you would like to pick up a book the same day, it is best to call the store nearest you and have our staff put it on hold (if the book is in stock) rather than placing an order online.

 

LOCAL DELIVERY 

  • Local delivery $8

If your shipping address is within our delivery zone, the option for Local Delivery will appear in the Delivery menu at checkout. If this option does not appear, it means you are outside of our delivery zone. In this case, please choose from either flat rate shipping or in-store pickup.

Deliveries are generally made twice a week. Please note that it may take up to 5 business days from the time you placed your order for your order to be delivered. This schedule is subject to change due to driving conditions in winter weather, staff shortages, and because, pandemic.

 

FLAT RATE SHIPPING

It takes up to 2 business days for us to process and pack your order. The estimated delivery dates shown below refer to the additional amount of time it will take once your order leaves our Secret Storage Facility.

Province Rate Estimated Delivery
ON & QC $12 2-3 business days
AB, BC, MB, SK $18 5-7 business days
NB, NL, NS, PE $18 5-7 business days
NT, NU, YT $30 14-28 business days